The Law of (Un)Intended Benefits

Everyone has heard of unintended consequences. You perform an action for a particular purpose, but you gain something that you did not expect, and possibly do not want. For example, recently in the news was a story about a Texas woman who put a large sticker on her car disparaging the President. The wording on the sticker was quite profane. A sheriff noticed it, took a photo, and posted it on Facebook, where it went viral. Due to the notoriety of the viral photo, the owner of the car was soon being sought by the police…but not for the sticker. It turns out that she had a standing warrant for her arrest on different (non-violent) charges, and now that she was in the spotlight, she was soon taken into custody for that warrant.

The sticker in question, profanity redacted.

She wanted to draw attention to herself with the sticker, I’m sure. But I doubt she wanted that particular type of attention. That is an example of unintended consequences.

Pet owners experience the Law of Unintended Consequences quite a bit, mostly because pet training is something the average owner only takes partly seriously, but the pets take quite literally. You give your dog a bite of food from your fork when he barks at you during dinner. You think, “Just this once won’t hurt.” But “just this once” is not a concept dogs understand—at all. And unless you never, ever repeat your error, the dog will bark at you and expect the food at every meal for quite a while before he gives up. The chances are pretty good that you, or someone with whom you live, will give the dog a bite from the table (or will reward him in some other way for barking during a meal) at some point before he stops trying. That 2^nd time will seal the deal for the dog, and now you have an obnoxious behavior that you created and have to fix (humanely, please—it’s not his fault you made a mistake).

The flip side of the Law of Unintended Consequences is that it works in positive ways, too. The unintended consequence can often be beneficial to the recipient in ways they never expected.

Let’s take the “heel” command, for example. “Heel” is a command that tells the dog where to walk in relation to you, on or off leash. It typically requires the dog to be on  the handler’s left side, with his shoulder even with the handler’s knee, and the leash must be loose. It’s a useful command for a number of reasons, one of which is that it eliminates pulling on leash because a dog cannot be heeling and pulling simultaneously.

NOTE: pulling on a tight leash is natural and normal for most dogs. Additionally, humans often make the problem worse by rewarding it! Heeling is not natural or normal to dogs, so it must be taught. Teaching a solid heel is not the only way to control pulling on leash, but it is an incredibly effective way.

But “heel” has a lot of unintended* benefits. In addition to stopping the pulling, it:

• Teaches the dog to allow the handler to be in control during the walk; human in control = safety
• Teaches the dog to withstand frustration (walking in a line at a human’s pace is boring for most dogs)
• Teaches the human better leash handling skills so as not to confuse the dog
• Delivers mental stimulation, which many dogs lack, because it takes a lot of mental energy to perform at first, and requires the dog to think
• Amplifies the bond between dog and handler; and, most importantly,
• Teaches the dog to pay better attention to the handler during an activity where most dogs want to pay attention to everything BUT the handler

A dog at heel is safer around cars

Think about it: during a typical walk, how much of your dog’s attention is focused on you? Zero? That sounds about right. There’s so much to see and do and explore! The dog has very little need to pay attention to his handler, who is basically a dead weight at the other end of the leash.

Wouldn’t it be amazing if your dog paid more attention to you than anything else when you asked him to? It would solve pretty much every problem that leashes create (pulling, barking, lunging, dragging, tripping you, eating trash on the path, going after other dogs, etc.). The dog would get more walks, which would benefit you both. Both of you would enjoy your walks. Believe it or not, all of this is still true even if, after the dog is trained to heel, you don’t even use the heel command for most of the walk!

In short, teaching a solid heel teaches your dog to pay more attention to you. That’s its actual purpose. The unintended benefits are better leash manners, no more pulling/dragging/tripping/etc, and happier walks. But the fact that the dog now pays more attention to you when on walks supplies even more benefits. It deepens your bond. It improves the recall (“come”) command. It prevents accidents. It improves the dog’s (and your) confidence. Controlled walks are also less annoying to people you might pass on the street, and a dog in a nice heel helps onlookers who might be nervous around dogs to relax. (Yes, there are plenty of people who are afraid of dogs, even your sweet one. They deserve to walk down the street, or work in their yards, and not worry that they'll be molested by dogs walking their people.)

Heel may seem like a lot of work to get your dog to walk nicely on leash, and indeed there are other ways of creating a loose leash without it. But most of those ways will not give you the attention that “heel” does. And when you look at all the (un)intended benefits of this command, it makes it infinitely more appealing and worth your time.

Now, at this point, you may be saying, “but I don’t care if my dog pays attention to me on a walk. I want him to enjoy the walk!”

A good "heel" would have prevented this tragedy

Well, of course! Sniffing and exploring and engaging with the environment are all part of the pleasure of walks, and they should be allowed. But they should be allowed on your terms, not the dog’s. When the dog gets to decide where to go and how fast to get there, your arm gets ripped out of the socket and it’s no fun to walk the dog. And if your dog has negative reactions to stimuli such as squirrels, cats, or other dogs on a walk, teaching him to attend to you when he spots a distraction not only solves your problem but lowers his stress faster.

Do you really want to be a human sled? No? Then teach the dog to allow you to control the walk, and his reward will be lots of time to explore and sniff. Arms stay the same length, and everyone wins.

The same is true of the “stay” command.

I read somewhere recently that a training outfit did a survey of dog training clients to ask them what commands they used most often at home. The training outfit was trying to decide what commands were most important to include in their training classes, given the short time frame. They were a bit surprised to learn that “stay,” one of the mainstay commands they’d been teaching forever, didn’t make the top 6. According to those polled, “stay” was not a command many pet owners used at home regularly.

I admit that I was as surprised by this result as they were. I’ve been training people to train their dogs for over 2 decades, and “stay” is part of my top 6. Its usefulness is blindingly apparent to me and many of my seasoned colleagues. Perhaps the dog owners who answered the poll found it difficult to teach. Perhaps they thought it was boring or unnecessarily stressful for the dogs. Maybe they thought it was fine that their dogs were always stuck to them like needy shadows, and constantly underfoot (there are definitely people who inexplicably enjoy this annoying trait in their dogs and would feel hurt if their dogs stopped doing it.) Maybe there was a different command that worked better than “stay.” Or perhaps they simply didn’t understand all the benefits of the “stay” command. I’ll never know, because I was not involved in that poll and I didn’t get to ask any questions about it.

But I remember wondering for a few seconds after reading those results if I was putting too much emphasis on the “stay” command in my own classes and lessons. I teach it in my Basic classes, and we really put it to the test in my Intermediate classes, introducing serious, “real-world distractions” in different environments. Was it a waste of time? Were my students even going to use it?

Luckily, it only took me a few seconds to answer my own questions. Students may wonder why they need to teach "stay," but once you begin to implement the command, its usefulness is obvious.

“Stay” tells the dog to remain in one position until released by his handler. It’s pretty precise. And while there are several ways to teach it, it is designed to be the “parking brake” for a dog.

In their natural state, dogs like to move, to rove, to cover ground, to explore. Sure, they relax, stop moving, and even sleep on their own, but they rarely do so consciously when they would rather be doing something else.

“Stay” requires the dog to stop and hold a position, regardless of time, distractions, or where the handler goes. The point is to park the dog, which is often a necessity. But it has some unintended benefits, as well.

• It teaches frustration tolerance.
• It teaches relaxation.
• It teaches attention to the handler over other stimuli.
• It teaches that the handler is consistent, and will return, which helps with separation distress.
• But most importantly, since it is not a natural thing for a human-centric dog to do (dogs are hardwired to follow us around, and they generally get rewarded for this), it requires a decent amount of mental strain to perform. It can even be a bit stressful, depending on the distractions or the distance.

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It's a simultaneous stay and heel!

Since some stress is required for a being to learn, the stress of being told to “park it” near distractions and when the handler moves away helps teach the dog to cope in a world full of distraction and potential danger. It teaches discipline to a task that dogs do not purposefully perform in their untrained state.

The benefits of “stay” are numerous. I hope that the training outfit who ran the poll figured out that they just needed to explain these benefits better to their students, rather than move away from teaching “stay” at all.

These are just two of many examples of commands or exercises we teach that have multiple benefits to dogs and owners.

We trainers explain lots of things to our clients. Due to time constraints and other factors, we rarely have time to go as deeply into explanation as I did in this post, so I hope it has helped you to understand why you should listen to your trainer, first off, and how to find the value in training exercises you might be inclined to put aside when training class has ended.

If your dog improved because of the exercises, then he needs you to continue doing them. And here’s some other great news: he wasn’t the only one in your relationship who was improved.

*In reality, dog trainers are completely aware of the benefits I've listed here, and, for us, they are intended. But dog owners may be blind to the added benefits. So the term I really should be using is "unanticipated-by-the-end-user benefits." But that doesn't roll off the tongue, does it?

Clarity and Contentment

A few weeks ago, my wife and I were visiting friends who have been married for over 2 decades. While one never really knows all the ins-and-outs of another couple’s relationship, my wife and I consider these two, who we have known for most of their relationship, to be in a solid partnership, and well-matched. As occasionally happens with companions who spend time together, we just happened to be visiting on a night where things seemed a bit “off” between our friends. We had a nice meal and a few drinks, but there was a mild tension in the air that all of us sensed. After dinner, we settled into some conversation, but it wasn’t long before my wife and I found ourselves the unwitting participants in a spat. We weren’t sure whether it would be best to say our goodbyes and leave them to their argument, or stay and make sure things remained civil. Our discomfort went mostly unnoticed by our hosts, who began to argue in earnest. Eventually we did make a retreat, and no blood was shed that night. In fact, the fight was actually over before we left—and we got to witness a main reason why communication is the glue of relationships.

This is true no matter what species we are communicating with.

No worthwhile relationship in which humans engage—friends, lovers, spouses, parent/child, boss/employee, teacher/student—exists without bumps and problems. People who have been together for long periods of time have made their partnerships work not because of an absence of problems, but because of an understanding of how to solve them. They stay together not because everything is hunky-dory all the time, but because when problems arise, they willingly deal with them, and find solutions. Just like dogs who are engaged in problem solving become more adept at it with practice, humans who refuse to shrink from their problems, and instead do the uncomfortable work of fixing (or at least exposing them), tend to have deeper, more lasting relationships.

A dog trainer I highly respect said the following once (I’m paraphrasing): “Look, I get the allure of ‘all positive’ training. I wish I could train a dog without using anything but praise and treats and play. That would be lovely! But I cannot—because the dog isn’t getting all the information he needs to be successful, and I know it. I am not setting him up to succeed if I am purposefully leaving out the uncomfortable bits.”

All relationships have stumbling blocks and problems and stressors, but the way to keep the relationship humming is not to avoid the problems or pretend they do not exist, but to address them, break them down, and scatter them out in finer granules so that they may dissipate more easily. Clarity fixes so many issues. No relationship worthy of having can exist in a communication vacuum. Just as dogs require clarity to succeed, our relationships do, too. 

Humans and dogs want to avoid conflict, but it’s not always possible. So we need to figure out ways to meet it head on and not shrink from it. Good dog trainers study and practice how to provide negative information in ways that will not scare the dog or cause him to give up completely. We can figure out how to accomplish this with the humans we care about, too. 

Every partnership has its stress points. These can vary over time, as we age and grow, or they can burrow in and remain constant, regardless of how the outside world changes around them. Some of us are so attached to our triggers that we just carry them from relationship to relationship like an old piece of luggage we can’t bear to give away.

Dogs engage in natural behaviors that we find unacceptable. In most of these cases, we can train alternative behaviors, or we can stop the dog from engaging in natural behaviors. The main reason to do the latter is for the dog's safety, or the safety of the humans around the dog. For example: resource guarding is a completely natural behavior to most dogs. It is normal for them to be selfish with resources, and sometimes, they feel the need to lash out at humans or other pets if they feel like those resources are being misappropriated. But they don't understand that their "protection" is often misplaced, and that it is rarely needed. They don't understand naturally that those resources aren't really theirs to begin with, either. (A balanced approach to training can alleviate this problem, and it needs to be alleviated because it gets people, especially children, seriously injured. Dogs lose their lives over it, too. It's serious, it rarely gets better without intervention, and it poses a danger. It must be addressed.) Furthermore, resource guarding creates stress for the dog--stress that can be avoided.

Dogs also have milder natural behaviors that "work" fine for them and are not unsafe, but often annoy us: excessive licking (of us or themselves); whining, some types of barking, endless noisemaking with their toys, following us everywhere, digging random holes, and needing to take 20 minutes to find the perfect pooping spot (and then another 5 to find the direction to face while doing their business). Often, these behaviors can be ignored. If these behaviors annoy us sufficiently, we will look for ways to eradicate them safely and humanely. If we are successful, both the human(s) and the dog win.

If we are not successful, we must learn to live with these behaviors.

Similarly, there are always going to be “tics and fidgets” that irk you about your partners and friends. These are actions that your partner does that serve him or her in some way (meaning: they are not a problem to that person), but only serve to annoy you. Some of these are best ignored. If they are not dangerous or damaging to the relationship, you are probably going to be less frustrated by them if you just let them go. If you can’t do this, then the problem must be squarely owned and you must find a way to bring it up and air your frustrations. You may be successful doing so (e.g., your hubby or friend acknowledges that his nail biting habit could be seen as unhygienic, and you’d rather not witness it, so he changes his behavior to not do it in front of you), which will bring you peace, and the relationship thrives.

Sometimes, though, you will not be successful in changing the other person’s behavior. Then what? Can you ignore it? What will the end result be if you cannot? Will things eventually come to a head and boil over? This might actually be a good thing that will help you in the end. Airing grievances and exposing them to light does a couple of things. It communicates to the other person that someone is unhappy with his behavior, which allows him or her to make changes (“when we know better, we can do better”). It also can serve to put things in a different perspective for both parties, and this can help diminish some hurt feelings because when we fixate on problems, they grow in importance in our minds. Once we voice them, and especially if the other person acknowledges that we are frustrated, the problems lose some heft. This is what happened with our friends after dinner.

In my relationship with my dog, I cannot expect that it will be “all positive.” I need to be able to give my dog feedback, and some of that will be about things he does that I do not like. There is nothing wrong with doing this, even if the dog experiences some temporary discomfort, even stress, while receiving the information—especially if it is a dangerous or potentially dangerous behavior, and he is given instructions on how to make it disappear and not return in the future. The dog cannot understand how to behave unless he has experienced some negative consequences to his actions and been given appropriate ways to deal with those bumps.

It doesn’t seem rational, then, when we are talking about people, to avoid having uncomfortable conversations, to kick the problematic can down the road forever, if we can solve them by rolling up our sleeves, bracing for discomfort, and pushing through it--kindly and fairly.

(Now, sometimes the relationship is just not worth it, and you may make the decision to cut and run instead of buckling down. I’m not talking about those types of relationships, or toxic ones. For those, you must take care of yourself first.)

If you feel unequipped for how to do this uncomfortable work in a valuable relationship, or know that the other party may be unable to do the work (or even hear about it), I recommend professional help. Often, we are so close to our problems that we cannot see them clearly, and a professional is not as emotionally attached as we are. (You should feel no more ashamed of seeking professional help in dealing with relationship problems than you would seeking professional help in dealing with an appliance that ceased to run correctly, or seeking a pro to teach you how to play better tennis, ballroom dance, or help you train your dog. Having an unbiased observer can, in and of itself, help immensely in many ways--and a therapist or counselor is more than just an unbiased observer.)

Before my wife and I were about to leave, our friends had a breakthrough. They were able to have it because they didn’t shy away from the discomfort. They both listened. They acknowledged fault. And they acknowledged gratitude, too, which is a very necessary part of ending an argument. As it turns out, there were misunderstandings on both ends. Clarity prevailed, though. The specks of what remained of their argument, exposed to the air, simply blew away.